Job Description

Position 1: Gold Appraiser

Responsibilities:

To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.

Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customer’s KYC & complete online registration.

Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.

Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.

Ensure to call customers as per CRM leads and update in the system.

Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and to generate leads of prospective customers.

Drive cross-sell of other financial products to existing customers.

Ensure strong follow up for interest collections to keep NPAs in control.

Position 2: Customer Care Executive

Responsibility:

Attend Customer Walk-Ins and address customer issues w.r.t. Gold Loan process & various schemes available at IIFL.

Verify customer’s KYC & complete online registration.

Provide after sales service to existing customers and obtain references from them to
increase customer base.

Provide good customer service experience while pledging / releasing /interest payment transactions.

Ensure to bring in New CUIDs (New Customers) and maintain good relationship with existing customers for generating renewal & referral business.

Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in
the catchment areas and generate leads of prospective customers.

Drive cross-sell of other financial products to existing customers.

Ensure customer callings as per CRM leads and update in system.

Ensure strong follow up for interest collections to keep NPAs in control .