Job Description

• Job Responsibilities:
• Global Technical Support for Apttus Quote to Cash and Procure to Pay products (CRM products)
• Understanding, Analyzing and Fixing Product break fix/Day 2 issues
• In the process of addressing/fixing customer issues ensure customers are delighted with the service experience
• Contribution towards knowledge base creation and improvement
• Job Requirements:
• 5 - 8 yearsof technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
• Ability to become technically proficient with salesforce and Apttus solutions rapidly
• Excellent communication and customer handling skills
• Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
• Understanding and adherence to customer SLAs
• Proven track record of taking ownership and driving results
• Willingness to service our customers in shifts
• Willingness to learn new technologies and achieving higher technical skills.