Job Description

Role Responsibilities:

Attend Customer Walk-Ins and address customer issues w.r.t. Gold Loan process & various schemes available at IIFL.

Verify customer’s KYC & complete online registration.

Provide after sales service to existing customers and obtain references from them to increase
customer base.

Provide good customer service experience while pledging / releasing /interest payment
transactions.

Ensure to bring in New CUIDs (New Customers) and maintain good relationship with existing
customers for generating renewal & referral business.

Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the
catchment areas and generate leads of prospective customers.

Drive cross-sell of other financial products to existing customers.

Ensure customer callings as per CRM leads and update in system.

Ensure strong follow up for interest collections to keep NPAs in control .