Job Description

Job Description:

• To answer inbound calls & do outbound calls to enquiries and share them about our services.
• Assess the service needs of clients and connect them with the correct provider.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of clients and client needs.
• Assess client issues and provide recommendations to fix problems.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with service providers and clients to keep the customer base.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.

Mode of work: Permanent work from home

Candidate should have a good internet connection, laptop and mobile phone