Job Description

Project Assistant
Full-time
Base Location: Bahraich, Uttar Pradesh
Reporting Line: Operations Engineer
Start date: 15th January 2020

Roles and Responsibilities

1. The Project Assistant is a pure field role. You will be expected to serve a key role within our Operations
   team. Your responsibilities include, but are not limited to:
2. Site selection and project preparation
3. Identify promising sites for new projects and provision of agri-energy services including Oonnati
   irrigation, Oojjwal milling, and Oonnayan cold storage services
4. Represent the company at current and future project sites; actively mobilize new customers to
   sign up for Oorja services; distribute or display promotional and marketing materials; form groups
   of interested farmers
5. Site selection surveys: conduct focus group and individual demand assessment surveys with
   farmers using standardized surveys; data entry on a digital platform (KoboToolbox)
6. Negotiate, execute and notarise land lease agreements on stamp paper
7. Collect membership and subscriber fees from interested farmers
8. Complete the process for new customer sign-up: record farmer details in the prescribed format;
   collect photo and ID; prepare and distribute membership cards
9. Maintain and update existing and potential customer records in Excel and CRM software
   RoloCRM; provide customer lists and other materials for printing
10. Digitalise of project data and documentation such as equipment serial numbers, personal and
    bank account details, installation certificates, etc.
11. Impact surveys: collect baseline and periodic impact data using standardized surveys; data entry
    on a digital platform (KoboToolbox)
12. Attend to customer complaints; troubleshoot and amend minor service issues
13. Handle incoming customer calls and queries via phone; keep digital records of inbound requests
14. Communicate with customers (farmers) via SMS using RoloCRM software to send payment
    reminders, payment receipts, new schemes, discounts and incentives
15. Conduct door to door campaigns to inform existing customers of service benefits with the aim of
    increasing asset utilisation and monthly sales; communicate prices and promotions
16. Canvas actively for new customers and members at existing sites
17. Observe and assess farmers’ curren