Veris is a Software-as-a-Service (SaaS) trusted partner in the visitor management & meeting automation space with a focus on helping new-age companies achieve higher productivity & a seamless meeting experience. Our experts are dedicated to helping customers achieve their business goals and our company values support a culture of success, putting the needs of our customers first to ensure they get the results they seek. We work with tens of Fortune 500s and a range of high-profile brands such as EY, DLF, RBS, Star, Mondelez, along with many smaller growing companies.

Customer Success Executive: The Role

To support our next stage of product growth & geographic expansion, the role of Customer Success Executive will be pivotal. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The incumbent will be responsible for product engagement and client satisfaction.

This role will be a hands-on, participatory team player who will report directly to our Customer Success Manager. This role will form part of a high-performing Customer Sales team, taking responsibility for enhancing the customer's satisfaction.

Customer Success Executive will work closely on a daily basis with our Sales and technology teams to ensure successful alignment and foster a truly collaborative approach.

This is an exciting and demanding role, which provides huge room for growth and success where youll be responsible for helping Veris to lead the market and delight our customers through the delivery of breakthrough results.

Key Responsibilities:

• Enhance Customer satisfaction
• Drive Product engagement and help the customers succeed
• Liasoning with Veris clients on daily operations
• Onboard new customers/clients
• Building and maintaining relationships with Veris customers across the country.
• Schedule and complete quarterly/annual business reviews
• Client MIS reporting and analytics
• Working closely with the operations team to ensure strict adherence of service deliverables
• Client problem troubleshooting
• Internal management reporting

Role Requirements: