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L2 Support Engineer

Job Description

Job description

Roles and Responsibilities:

 

  • Acknowledge an incident and track tickets until successfully resolved.
  • Do log analysis and data analysis to understand problem and find root-cause.
  • Proactive monitoring of systems and communication with customer regarding any variance in service levels.
  • Technical software engineer work include skills like XML, Linux commands (split,cat, telnet,grep, wc) and configuration.
  • Gather and analyze information about the users issue and determines the best way to resolve their problem.
  • Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
  • Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
  • Should have sound knowledge of SQL database and Linux commands

 

Desired Candidate Profile

 

  • SQL Knowledge, Shell Scripting Knowledge
  • Strong written and verbal communication skills.
  • Good database SQL knowledge including ability to write and execute complex queries.
  • Experience in Linux/Unix (Commands) and Windows Environment.
  • Good Aptitude and Problem solving skills.

Education/Experience

Experience : 2 - 5 years

Job Summary

  • Join WhatsApp Group : Jobs in Ahmedabad
  • Published on: 2021-03-30 14:52:48
  • Last Employer Activity: 2021-03-30 14:52:48

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