• Participates in tasks related to systems architecture enhancements, problem solving & management, process improvement, reporting and customer infrastructure.
• Collaborate and share knowledge with other Server Administrators on the support floor
• Technical point of escalation for the support teams; resolving customer issues, working in collaboration with departments and partners across the business, as required.
• Acting as an escalation point that encourages others in problem solving. Ensure adherence to customer & SLA commitments for self and team
• Ability to apply fundamental knowledge to solve complex customer issues, Help ensure adoption of policy, standards, and procedures within the team, holding team members accountable to high work standards and work performed
• Participate in most complex ticket escalations
• Owns customer issues until resolution with limited transfer of ownership (high closure rate)
• Windows and linux server administration and management
• Handling the entire IT Infrastructure & constantly innovating with new technologies within the company.

Desired Candidate Profile

• Strong knowledge of Linux and/or Windows Server Operating Systems.
• Strong knowledge of server hardware, networking, backup, and storage solutions
• Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems
• Strong understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as: * Windows: Server Failover Clustering, Active Directory, IIS
  * Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP, RHCS
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Excellent leadership and interpersonal skills
• Web hosting background preferred