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Program Manager :IVR(Interactive Voice Recording)

Job Description

Job Description for Program Manager-IVRS

Title: Program Manager-IVRS 


  • Provide end-to-end IVRS support to program teams.
  • Execute IVRS development process from kickoff to system go-live, ongoing system change control, and system closeout.
  • Work with the internal stakeholders and IVR vendors to gather/develop/define study specific IVR requirements, develop implementation plans, and create / enforce the use of IVRS standards.
  • Manage vendor performance and relationship(s) at the study level.
  • Perform root cause analysis and identification of corrective/preventative actions, serving as a point of escalation for vendor issues.
  • Monitors and analyzes system change requests and identifies corrective actions for utilization of standards.
  • Development / Maintenance of relevant documentation, including applicable SOPs, job aids, and guidance documents.
  • Process improvement activities.
  • Training and education for stakeholders including developing or assisting in the development of reference and/or training material; may provide cross-functional internal and external communication as needed.


  • 2 – 4 years’ experience in database design and development
  • Demonstrated knowledge of IVR development processes
  • Knowledge of databases, structure, & corresponding tools used to manage, extract, & report data
  • Should have managed a team of Data Analysts, Content developers

Qualification: Bachelor’s / Master’s degree in Computer Science

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Qualification: Bachelor’s / Master’s degree in Computer Science


About the Company

  • Company Name:Myna Mahila Foundation
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