Primary Job 

1. Providing technical support to the clients via different modes i.e. telephonic, chat, Email etc. 
2. Majorly handle the software support calls from the clients
3. Solve the queries related to tax return filing, bill print issue and re-installation of software 
4. Handle software customer complaints and provide appropriate solutions & alternatives within the time limit 

Secondary Job 

1. Generate business & New Lead for the Company 
2. Provide online software demonstration and self-support to the clients 
3. Contacting potential clients via email, chat or phone 

Skills 

1. Basic knowledge of Computer Applications and software's 
2. Troubleshooting, software and hardware configuration 
3. Candidate must be good with English and Hindi communication skills along with pleasing personality.