Job Description

JOB DESCRIPTION

Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Limited site at Ahmedabad.

Function as primary level 2 technical escalation for on-site IT Support engineers (Level 1) and the occasional consultants/contractors for project specific work

Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate

Provides support to IT operations and Application teams in areas of technical assessments and/or design of appropriate IT infrastructure setup

Works with and co-ordinates with Corp IT and/or vendors for Level 2|3 support and other complex issues that may require advanced technical assessments and/or changes to existing solution components

Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives

Regular reporting to operational management regarding operations, updates related to IT Infra