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Support Manager - Quality Initiative

Bhopal Group Bhopal Negotiable

Job Description

Roles and Responsibilities

 

* Ensuring quality of responses along with adherence to TAT.

* Ensuring escalation and follow ups with respective units

* Liasoning with RBI officials for E2E closure of cases.

* Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.

* Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.

* Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.

* Ensuring that letters / notices received at nodal desk are actioned / logged .

* Handling Nodal desk's generic email IDs - initiating the cases with concerned teams capturing the customer core issues correctly

  • RCA of all BO / RBI Complaints
  • Proactively identifying, analyzing and improving upon existing business processes for optimization.
  • Prepare various MIS and identify recurring types of complaints
  • Complaint Records Management
  • Maintaining a comprehensive tracker for all the cases handled by the Nodal desk
  • Endeavor to receive BO appreciation for efficiently and accurately handling BO cases.

Education/Experience

Experience Required: 3 - 6 years

Job Summary

  • Join WhatsApp Group : Jobs in Bhopal
  • Published on: 2021-04-13 18:39:31
  • Last Employer Activity: 2021-04-13 18:39:31

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Support Manager - Quality Initiative Jobs in Bhopal