Role: The candidate will be addressing customer requests and helping the team on a day to day activities. In addition, the candidate will be making sure all prerequisite checkpoints before product go live and subsequent request on customer-specific reports.

Responsibility:

• Finding the root cause and providing a solution to client issues.
• Proactively coordinate with the product team to come up with fixes in order to make sure clients are up and running without any blocker
• Troubleshoot issues by checking services logs and database queries.
• Update Knowledge Bank with details of all root causes and workarounds for issues.
• Configure product features, users, and user's access as per client requirements.
• Highly skilled in Writing a SQL query and fetching required information from the database.
• Generate the reports as per the requirements and reprocess the failed transactions
• Monitor production environment

Job Qualifications:

• B.E. Computer /BCA / MCA or relevant field
• 3+ years experience in technical support in health care provider company.
• Knowledge of health care standards like HL7 or EDI.
• API knowledge
• Cloud service's knowledge like AWS S3, API gateway, EC2, RDS, SQS, Cloudwatch.
• Database Knowledge like writing SQL queries.

Candidate nice to have :

• Knowledge of Linux operating system
• Experience of at least one interface engine like Mirth Connect, Cloverleaf, eLink, etc