Job Description

KRA: 

1. Translating company's objectives in the region
2. Ensure store compliance with company's operational procedures
3. Lead, motivate & develop the team to maximize profits
4. Drive customer focus through service standards in the area

Duties & Responsibilities: 

• Supervise an individual outlet.
• Maximize Caf sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset & Equipment maintenance.
• Assuring the Timely & Accurate indent is placed for the caf.
• Wastage control measures.
• Ensuring the compliance of the SOPs on cash & all the tenders.
• Timely forecast of the stock in order to ensure the smooth operation of the cafe.
• Retention of manpower.
• Motivating the team to ensure the sales target is met.
• Briefing the team on a daily basis to ensure the team understands the importance of SOPs
• Ensure the team is groomed to move to the next level.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members.
• Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).
• Ensuring the Quality Audits done on day to day basis.
• Implementation of SOPs.
• Efficient utilization of the manpower by means of effective charting out the duty rooster.
• Integrity cost controllable & Waste Management.
• Ensuring 90% score in the Management Visit Report.
• Ensure all the customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall in the cafes.
• Ensuring the MAST & SOPs are followed by the team in the caf to drive customer focus.
• Ensuring the Training norms are met.
• Ensuring 90% score in the Management Visit Report.
• Issue C&C to Asst. Manager/ Team members/OTs/RMT
• Confirmation / elevation of team members /OTs/ RMTs