Job Description

Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.

Key Areas Of Responsibilities

• Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
• Performs minor maintenance, repairs and component replacement at the module level
• Assists in site preparation including cable installation, staging and standard testing of equipment
• Maintains parts inventory and related records
• Provides status reports throughout a service
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
• Responsible for ownership of customer issues until resolution according to SLA agreements

Develops And Applies Knowledge Of

• Security procedures
• Service level agreement requirements
• Escalation procedures
• Tools and processes for completing machine repairs
• Organize and plan time effectively
• Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager