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Zigsaw

Call/ WhatsApp: 6377208285

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Customer Support Representative

Job Description

Job description


 

About Us


A group that has been involved in eCommerce since 2002. With offices in the UK, India, Australia, and New Zealand, we have organically built a strong portfolio of online businesses and a host of recognisable brands. Our India offices are in Vadodara and Hyderabad and provide us with a suite of functions that include web production, marketing, accounting, and support. Where a lot of international companies utilize manpower from India, we don't see them as a back-office but rather the core of what we do and who we are as a team.


The Job


We are looking for talented and enthusiastic Customer Service  Representatives to expand our existing Customer Service and Support team. As a Customer Service Representative (CSR), you will act as a support function to our customer facing team by resolving any emerging problems that our customer service team might face whilst resolving customer queries.


About You

  • Minimum 2 years of experience in providing customer service to the UK customers
  • Excellent communication skills - verbal and written
  • Ability to work under pressure, be self-driven, proactive, and solution-focused 
  • Ability to process customers orders and accurately updating internal databases.
  • Expertise in handling and processing of payment disputes, refunds and chargebacks.
  • Dealing with claims and reimbursements with couriers and e-commerce marketplaces.
  • To liaise with internal teams and provide help and support in different areas of operations.

Benefits


  • Market-leading pay rates
  • Option to work from home or from our offices
  • International travel opportunities
  • Top-notch training provided 
  • Service recognition awards
  • Regular performance recognition awards
  • Fantastic social events
  • An opportunity to learn and grow- personally & professionally

What are you waiting for?


It doesn't surprise us that we have emerged as one of the most popular employers within the industry. We pay well, we invest in people and have fun whilst recognising your contribution.

We are proud to have become an intern

Education/Experience

Experience : 1 - 2 years

Job Summary

  • Join WhatsApp Group : Jobs in Vadodara
  • Published on: 2021-04-19 21:02:52
  • Last Employer Activity: 2021-04-19 21:02:52

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Customer Support Representative Jobs in Vadodara