Position Overview:

This position is for Post Implementation Project Manager which will be dealing with Post GOLIVE Clients of eCW and internal cross-functional team. The critical aspects of this job are to manage customer relationship, expectations, project scoping, planning, execution, assessment and closure within the Post Implementation team.

Job Functions / Responsibilities:

The role of the Post Implementation Project Manager is to create and execute project work plans and revise plans as needed to meet changing needs and requirements.

• Manage day-to-day operational aspects of a project and scope.
• Own multiple accounts from activation until project closure.
• Review deliverables prepared by team before passing to client.
• Effectively apply eClinicalWorks methodology and enforces project standards.
• Ensure that the project documents are complete, current, and stored appropriately.
• Facilitate team and client meetings effectively.
• Hold regular status meetings with project team.
• Effectively communicate relevant project information to project team.
• Resolve and/or escalates issues in a timely fashion.
• Understand how to communicate difficult/sensitive information tactfully.
• Set and manages client expectations.
• Develop lasting relationships with client personnel that foster client ties.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Compile with and help to enforce standard policies and procedures.
• Understand customer limitations and propose alternatives / workarounds.
• Document customer requirements in an interface scope document.
• Should take complete ownership of projects.
• Should understand the technical aspect of the project.
• Should be able to execute the SOP (Scope of project) in proper manner.
• Deal with internal technical teams as & when required.

Skills Required:

• Having technical experience in IT Infrastructure / System Admin preferred.
• Should be organized.
• Analytical bent of mind. Should be able to think outside the box.
• Technical background is preferr