Qualifications :

- B.E, B.Tech, MCA, Diploma Computer/IT
- Splunk/AWS/Linux certification is a plus

Key Responsibilities -

- Work in a production environment with technology such as Linux, AWS, Terraform and Puppet. 

- Keep production environment up. Debug and fix issues in case of failures. 

- Implement changes requested by customers in the production environment. 

- Write/enhance automation as and when needed. 
- Working closely with internal teams and customers to follow the processes and SLAs
- Write, update and enhance documentation including runbooks/playbooks
- Debug complex problems on production environment and provide technical solutions. 

Job Requirements:

- One should be known to change / incident / problem / issue / risk management / escalations
- Should be flexible in working in rotational shifts(Including weekends).

- Excellent thinking and problem solving skills.

Key Skills -

- Working knowledge of Linux is must

- Knowledge of AWS is must
- Excellent communication skills, both verbal and written (Must have)
- Experience debugging complex problems
- 2-7 years of working experience on support environment, customer facing SaaS infrastructure or similar cloud related services  (technical / application / production support)
- Passionate about learning new technologies

- Experience with Splunk, Puppet, Terraform, Git, JIRA (Nice to have)