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Senior IT Infrastructure Engineer Role

Job Description

Job description

Responsibilities:

Service customers:

Working in to support Australian based customers to engage with customers by digital channels to address incidents and service requests, and process them in line with current service levels and current policies and procedures.

  • Be accurate:

Maintain accurate records of work completed, Proactive infrastructure monitoring with Opmanager by ManageEngine and other alerting mechanisms which includes wide variety of systems including LAN/WAN, network equipment, servers, storage, OS and core applications, changes made, customer interactions.

  • Compliance:

Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management).

  • Professional development:

Maintain and develop your customer skills, technical skills and knowledge of current process and procedures.

  • Continuous Improvement
  • Continuous feedback and tuning of monitoring systems
  • Feedback to improve existing knowledge management, suggest requirements or content for new knowledge management and if directed by line management, create new knowledge management articles


Desired Skills:

 

  • Windows 2008/2012 R2 Including Active Directory, DNS, DHCP, Group Policy,
  • SCOM 2012, SCCM 2012
  • ManageEngine OpManager
  • Exchange 2010, 2013 support and administration.
  • MS SQL 2005, 2008 implementation
  • Server hardware configuration
  • Network design principles and implementation, inc TCP/IP, traffic routing, DNS, VLAN etc
  • Configuration and support of managed switches specifically HP and Del
  • MS Hyper V, inc SCVMM with Clustering
  • SAN implementation and administration in clustered and DR environment
  • Experience of Backup systems, MS DPM, and Backup Exec
  • Skype For Business implementation and support

Education/Experience

Experience : 4 - 8 years

Job Summary

  • Join WhatsApp Group : Jobs in Vadodara
  • Published on: 2021-05-10 20:15:33
  • Last Employer Activity: 2021-05-10 20:15:33

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Senior IT Infrastructure Engineer Role Jobs in Vadodara