Zigsaw

Linux System Administrator

Ahmedabad Group Ahmedabad Negotiable

Job Description

Job description

Roles and Responsibilities:

Researching advanced tickets that have been escalated beyond tier 2 support. This includes verifying and reporting program bugs and reviewing tickets for areas of additional training or documentation needs in support.
Working with the Product Support Management team to verify that program bugs are duplicated and reported promptly and keeping in contact with the customer to provide resolution expectations throughout the ticket lifecycle.
Working with Support Management to facilitate when additional training or documentation is needed for the support team.
Providing empathy towards the client, as well as providing them with clear expectations of our standard procedures for handling these types of tickets.
Working with each other and the PSM team to escalate cases that need assistance.
Excellent written and verbal communication skills.
Ability to multi-task in a fast-paced environment while maintaining accuracy.
Intermediate knowledge of command-line interface (CLI) in both Linux\Windows Knowledge of Pharmacy Robots and other hardware desired.
Networking experience in a corporate environment (Understanding TCP/IP stack and network devices)
RAID configuration and management experience diagnosing and replacing computer hardware Networking (configuration, management, troubleshooting) Basic Domain / Active
Directory, Printer install, troubleshooting, and networking, Command Prompt or PowerShell knowledge
General troubleshooting experience (Reading system logs and error codes to find solutions)

Technical Skills:

Intermediate knowledge of CLI (command-line interface) Both Linux and Windows
Networking experience in a corporate environment (Understanding TCP/IP stack and network devices)
Knowledge of Pharmacy Robots and other hardware
RAID configuration and management experience
Experience diagnosing and replacing computer hardware.
Networking experience (configuration, management, troubleshooting)
Basic Domain / Active Directory experience
Printers install, troubleshooting, and networking experience.
Command Prompt or PowerShell knowledge
General troubleshooting experience (Reading system logs and error codes t

Education/Experience

Experience : 2 - 5 years

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Linux System Administrator

Job Description

Job description

Education/Experience

Job Summary