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Technical Support Engineer

Job Description

Job description

Roles and Responsibilities

Technical Support Executive

Job Description: -

  • Must have an exposure in installation and configuration of security Products.
  • Candidate having an experience in DLP, Encryption, and Microsoft azure will be an added advantage.
  • Knowledge of IT security product, firewall, routing & Switching configuration, security software, networking, server support.
  • Have hands on Knowledge and Experience of System Security and IT Security including firewalls and anti-virus software, authentication systems, log management, content filtering, etc.
  • Also, must have knowledge of Web Admin based Antivirus like Symantec, MacAfee, Sophos, etc.
  • Have problem solving skill and ability to work in pressure.
  • Readiness for travelling on client site whenever required.
  • Should have knowledge of Firewall like Checkpoint, Sophos, Palo Alto, Fortinet, etc.
  • Backup solution planning & Storage solution planning.
  • Knowledge of Networking, server Management, firewall management, security Management & Windows OS.
  • Take calls and remotes of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Team Management and escalation management.

 

Desired Candidate Profile

 

  • an exposure in installation and configuration of security software-
  • experience in DLP, Encryption Microsoft azure
  • Knowledge of Web Admin based Antivirus like Symantec, McAFee, Sophos
  • Knowledge of IT security product, firewall, router configuration, security software, networking, serve support.

Education/Experience

Experience : 2 - 7 years

Job Summary

  • Join WhatsApp Group : Jobs in Ahmedabad
  • Published on: 2021-05-15 20:06:25
  • Last Employer Activity: 2021-05-15 20:06:25

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