About the Role

The Punchh Developer Portal is the primary educational and support resource for partners and vendors to build meaningful and impactful integrations to Punchh for retail commerce. The integration APIs address a wide range of client applications that include Online Ordering, Mobile app commerce, payments and more.

As a Senior Technical Writer on the Integrations team, you will be responsible for creating and improving the API documentation, information architecture, and supplemental resources which our clients and partners use when building and certifying integrations with Punchh. You will be joining a full-stack engineering and cross-functional team and collaborate with experienced Product Managers and Partner Success Engineers on the Punchh Developer Portal. This is an excellent opportunity for a hands-on technical writer who is interested in creating API documentation that will truly make a difference to external and internal teams and wont simply be documentation that is cast into a void and never read.

What you will do

• Become an expert on our APIs to:
• Create conceptual, how-to, and reference topics for Punchh APIs and certification programs.
• Develop sample code and tutorials to train partner developers
• Improve information architecture and communication of API/certification workflow and timelines on the Punchh Developer Portal
• Suggest creative ways to evangelize and gather feedback on the Developer Portal across external and internal Punchh teams
• Work closely with Partner Success Engineers to identify and close documentation gaps.

What you will need

• 5 years technical writing experience, with at least 2-3 years focused on publishing web or mobile API, SDK, and otherwise developer-focused documentation.
• At least 2 successful developer portal projects and at least one public developer portal that can be shared in the portfolio or resume submission
• Intermediate understanding of computer programming fundamentals
• Possess superb written and ve