Roles and Responsibilities -

• Real-time tracking and manning a command center.
• Responding to Customers Queries and Complaints on a real-time basis.
• Mention search and action, action on negative/neutral/positive mentions.
• Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
• Fast thinking individual who can create content on a variety of complaints, queries, or request
• Ability to propose logical solutions as well as communicate them clearly and effectively
• Sets processes in place for managing the key tasks
• Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
• Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results.
• Monitor trends in social media tools, digital platforms, and other applications
• Encouraging the adoption of relevant social media techniques into the corporate culture and into all the company's services
• Maintaining Daily, Weekly, Monthly, Quarterly, and Yearly Reports
• Taking care of all deliveries of the client as per SLA

Desired Candidate Profile

• Bachelors degree from any stream
• Excellent written and verbal communication skills
• Strong grammatical knowledge and keen attention to detail
• Strong research skills
• The ability to collect and analyze data volumes to derive the right insights
• Team players
• Good time management and Proficient with MS Office
• Good knowledge about Social Media Platforms