We are searching for an experienced technical writer to join our team. As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. You should be able to evaluate and analyze complex information is the best, and you should have a natural desire to help people understand things that are hard to understand.

What You Will Do?

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Experienced in logical application/product based solution
• Ability to work independently and with others
• Understand the solution and create user manual, videos, release notes, etc.
• Create the third-party integration documents, API docs, etc.
• Prepare visual diagrams & wire-frames for ease of understanding.
• Communicating and collaborating proactively with the team to analyze information needs and functional requirements and delivering use cases and Interface designs as and when required