Copied Link !!

Zigsaw

Call/ WhatsApp: 6377208285

Copied Link !!

Technical Support Executive

Job Description

Roles & Responsibilities:
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
• Research and identify solutions to software and server issues
• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Monitor transactions within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a
technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Candidate Requirement:
• Good Spoken & Written Communication
• Root Cause Analysis
• Should be okay with Late Evening till Late Night | Weekend Shifts
• Should have handled product support in technical capacity
• Understanding of ITIL Process

Experience: 3– 5 years
Education: B.Sc, B.E, BCA
Technical Skills: Linux, Oracle, Windows & SQL

Education/Experience

Shift timings – Evening to late night

Working 5 days a week

Saturday & Sunday will be working, week off will be on any two weekdays

Job Summary

  • Join WhatsApp Group : Jobs in Mumbai
  • Published on: 2021-08-12 18:38:06
  • Last Employer Activity: 2022-01-24 12:17:11

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Ruchi Dangwal
  • Details: This is Ruchi Dangwal working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Automobile Industry PAN India + non-IT roles from Chennai, Pune roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 8826781931 OR E-mail your resume at ruchi.dangwal@zigsaw.in

Made with by Zigsaw

Technical Support Executive Jobs in Mumbai