Job Description

Dedicated Customer Support Executive to work as a full-time employee for handling Outgoing and incoming calls for one of our projects, where the Customer Support Executive needs to make calls.

Only Female Candidates are Required


Roles and Responsibilities 
· Manage large amounts of outgoing and incoming calls
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid, and complete information by using the right methods/tools
· Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts, and file documents
· Follow communication procedures, guidelines, and policies

Requirements: 
· Proven customer support experience or experience as a Client Service Representative
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Familiar with Gujarati, English, and Hindi Language.