Job Description

Where you will be responsible for the delivery of Service level and staffing across global marketplaces overseeing a team of Real-Time Analysts and Workforce Specialists.

This is a high-impact role where you will implement workforce methodologies, process mapping making data-driven decisions to meet the business goals / KPI's The successful candidate will work closely with multiple stakeholders with Business teams, Site Operations, Training, Analytics, and leadership.

Roles and Responsibilities

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.

• Build, develop and maintain data models, reporting systems, data automation systems, dashboards, and performance metrics support that support key business decisions.

• Design and build technical processes to address business issues.

• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.

• Recruit, train, develop and supervise analyst-level employees.

• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.

• Manage and optimize processes for data intake, validation, mining, and engineering as well as modeling, visualization, and communication deliverables.

• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing, and product teams.

• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.

• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.

• Anticipate future demands of initiatives related to people, technology, budget, and business within your department and design/implement solutions to meet these needs.

• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.

• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

• Manage a tea