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Lead - Customer Success

Job Description

 

Employment Type: Full-time, Permanent

 

Duties and Responsibilities: 

    • Develop customer relationship strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn
    • Define KPIs and effectively optimize channel execution, while identifying tactics with high efficiency and incrementality
    • Usage of data to create cohorts and generate campaigns that are relevant to customers at various points in their lifecycle
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Expand the product revenue through cross-sell and up-sell
    • Oversee team’s execution and measurement of content recommendations with the objective of delivering increased user engagement
    • Work with internal operations, merchandise, creative, and planning teams to maximize impact of sales and astro events

 

  • Work closely with stakeholder teams in Customer Service and Marketing to align on priorities and maintain momentum for campaigns

 

  • Prioritize and resolve customer and internal escalations

 

 

Education/Experience

Qualifications and Requirements: 

    • A bachelor’s degree, preferably in Marketing, Advertising, or a related analytical field
    • 4 years of relevant experience in an eCommerce / direct response environment
    • Excellent written, verbal and interpersonal communications
    • Excellent analytical and quantitative skills
  • Experience in developing customer relationship and engagement campaigns
  • Experience with Google Analytics or other web analytics tools
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to identify, prioritize, and articulate highest impact initiatives

Job Summary

  • Join WhatsApp Group : Jobs in Ahmedabad
  • Published on: 2021-10-19 05:22:53
  • Last Employer Activity: 2021-11-19 10:56:28

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Ruchi Dangwal
  • Details: This is Ruchi Dangwal working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Automobile Industry PAN India + non-IT roles from Chennai, Pune roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 8826781931 OR E-mail your resume at ruchi.dangwal@zigsaw.in

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