Job Description

p   p p Govandi: Location p p strong Key Result Areas (KRA) : strong p p strong Role-Export Operations and Customer Service strong p p Your performance will be evaluated basis on below KRA&rsquo s p p u strong Customer Service & Customer Retention strong u p p You will be responsible to provide the operations service to customers and also ensure retention of customer. p p Customer experience - elaborate p p All agent and shipper need to be given WOW effect. p p Generate new sales leads from shipper and consignee. p p Generate new sales lead from overseas agents p p u strong Sales Support & Market Feedback. strong u p p Maintaining records of bookings in hand + future projections. p p Keeping record on new customer gained. p p Keeping record on customer lost. p p Report on nomination business gained and lost. p p Any market feedback related new buyers new trade lanes. p p Any market feedback related to shipping lines &ndash space new services etc p p Any market feedback related to new ICD new facilities. p p u strong Operational Responsibilities strong u p p You will have to ensure all booking are handled till the final stage pre alert p p Ensure that all shipment CS number is created as soon as received p p Ensure that you contact all new shipper by mail and phone before 1030AM. p p Ensure all booking is issued by 2pm on same day. if not escalate to Ms. Rajas. p p Follow up with pricing for space alternate options. p p If any rate has to be requoted to customer &ndash follow up withs sales p p Before issuing booking &ndash check that the rates agreed is as per rate sheet (buy and sell) p p correct shipment terms &ndash prepaid or collect p p Once booking is issued the vessel in SMS system p p Send booking copy to overseas agent. p p Ensure to check container pickup status against all booking issued by you in previous day. p p Keep close follow up with for documents and sharing with the BL Desk. p p Ensure and Monitor that HBL and MBL draft are sent for approval to shipper overseas agent. p p Mention all the cut off of the vessel while sending the bookings. p p Ensure ACD AMS ISF are filed on time. p p Make sure container is gated in before cut off. p p Make sure shipping bill is handed over before cut off p p If there are any additional cost due to delay from shipper or due to customs exam &ndash send mail to shipper and take approval on additional cost before sailing. p p Check and the gated in vessel in SMS. p p If the vessel schedule changes at any point of time then ensure that the same is communicated to both shipper and agent. p p Make sure to share the revised seal numbers to shipping line once the shipment comes under custom Examination. p p Ensure all Shipment reference are created before sailing and duly approved p p Ensure all onboard confirmations are received from liner on time p p If any shipping line is delaying the onboard confirmation then follow up with them p p Make sure shutout rollover notices are sent to all parties &ndash Buyer overseas Agent shipper buying agent p p Ensure Local invoice is sent to shipper within 24 hours of ETD p p Ensure payment is received and ensure BL is dispatched within 5 days of ETD p p Ensure BL tracking information is sent to shipper p p Ensure overseas invoice is made and invoice copy is send to the overseas agents. p p Ensure pre alert is sent to overseas agent within 5 days of ETD p p Ensure all Switch BL Surrender BL BL Amendment BL Re release request are attended timely p p Ensure any delays in transhipment are attended to on priority and all the communication with shipping line is done from your end. p p u strong Commercial Responsibilities strong u p p Keep record of buy rates p p Download all the rate sheet and keep in month wise agent wise folder. p p Ensure all the collect approvals are taken by you before placing bookings. p p After shipment is executed check if all buy rates are correctly applied by shipping line p p In case of prepaid shipment check the invoice p p In case of collect shipment check freighted BL freight manifest p p In case of part prepaid and part collect shipment check invoice and freighted BL Freight manifest. p p If any rates are wrongly applied by shipping line then you need to take it up with shipping line with pricing in loop. p p If any additional charges are incurred and not recovered from customer &ndash then request for waiver from carrier. p p u strong Sell rate Billing strong u p p Keep record of all sell rate and profit share before you issue booking p p Ensure all additional charges confirmation are taken from shipper agents p