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Tele-Caller 

Mumbai Group Mumbai Negotiable

Job Description

Tele-Caller  (Inbound-Hindi-English) - 04
Lead Generation  (Outbound-Hindi-English) - 01
Non-Voice  (Tamil-Telugu-Hindi-English) - 02
Location: Mumbai
Experience: Min 1 Year of  Tele-Calling Experience is a must 
 
Preferred Experience in Lead Generation Process
 
Job Role and Designation:
Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT
 
Desired Skills:
  • Fluency in English Hindi Kannada Telugu Tamil & Gujarati
  • Persuasion skills
  • Rapport building skills
  • Telephone etiquette
  • Meeting Etiquette
  • Listening skills
  • Questioning skills
  • Microsoft Word Excel and PowerPoint
  • Internet usage Data Management
  • Call-Centre Experience
Job Responsibilities:
  • Attending Inbound Calls
  • Acknowledging non-voice queries in 30 Minutes
  • Identifying their NDPs and providing solutions
  • Timely Closures
  • Continuous Learning to Improve Personality Development
  • Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
  • Attending Inbound Calls
  • To Pick up calls in 5 Seconds
  • To increase FTR ratio by providing First Time Correct Solutions
  • Understand the current NDPs of the customer
  • Maintaining the database on the internal templates of the organization
  • Follow the Calling and communication scripts approved by the Company
  • Send daily activity reports to the manager.
Client Co-ordination
  • Write emails and make calls professionally to record all discussions with the client for queries and follow-up
  • Being the communication bridge between the   client and the internal stakeholders
Interview Round Details:
(A) Round One - Telephonic Round
(B) Round Two - Interview with CEO / Director
 
Offer Terms and Conditions
CTC Range:  2.0 Lakhs to 4.00 Lakhs per annum
Notice Period:  2 Months
Probation Period:  06 Months
Working Days:  06 Days Working i.e. Mon to Sat

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Mumbai
  • Published on: 2024-02-24 04:33:36
  • Last Employer Activity: 2024-09-28 04:20:40

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ S Lahari
  • Details: This is S Lahari working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Non-IT from Mumbai roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 9391603113 OR E-mail your resume at s.lahari@zigsaw.in

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