Job Description

Responsibilities

• Provide & lsquo Level 2& prime support services for customer issues
• Reproduce troubleshoot and diagnose technical issues
• Escalate issues to Level 3 support according to procedure
• Ensuring SLAs are met and customers are d with appropriate
  timeliness according to best practices
• Contribute to corporate knowledge by capturing best practices either in
  documents knowledge base items or shared documents developing best
  practices and documentation whether procedural or technical
• 1 years of experience in Moodle Support and/or Development
• Minimum 1 years of experience in customer facing application support role.
• Customer application support experience in the software industry including phone and email channels
• Customer service skills and strong written and verbal communication skills.
• Technical troubleshooting and issue documentation
• Able to work autonomously and as part of a team
• Able to work well under pressure meet deadlines and thrive in a fast-paced
• intellectually challenging and performance-driven environment Desired Technical Competencies
• Experience with eLearning software
• Experience in the enterprise software industry
• Experience with open-source software such as Moodle

What we will offer you:

• Competitive rates
• Bonus
• Training and development
• Work with a great team based in Canada and Australia

Qualification

? Bachelor s Degree or equivalent in a related field