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Zigsaw

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Moodle Support Specialist

Job Description

Responsibilities

  • Provide & lsquo Level 2& prime support services for customer issues
  • Reproduce troubleshoot and diagnose technical issues
  • Escalate issues to Level 3 support according to procedure
  • Ensuring SLAs are met and customers are d with appropriate
    timeliness according to best practices
  • Contribute to corporate knowledge by capturing best practices either in
    documents knowledge base items or shared documents developing best
    practices and documentation whether procedural or technical
  • 1 years of experience in Moodle Support and/or Development
  • Minimum 1 years of experience in customer facing application support role.
  • Customer application support experience in the software industry including phone and email channels
  • Customer service skills and strong written and verbal communication skills.
  • Technical troubleshooting and issue documentation
  • Able to work autonomously and as part of a team
  • Able to work well under pressure meet deadlines and thrive in a fast-paced
  • intellectually challenging and performance-driven environment Desired Technical Competencies
  • Experience with eLearning software
  • Experience in the enterprise software industry
  • Experience with open-source software such as Moodle

What we will offer you:

  • Competitive rates
  • Bonus
  • Training and development
  • Work with a great team based in Canada and Australia

Qualification


? Bachelor s Degree or equivalent in a related field

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Noida
  • Published on: 2024-09-20 10:07:48
  • Last Employer Activity: 2024-11-11 07:52:23

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Dharani
  • Details: This is Dharani working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for PHP and related roles roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 9361166083 OR E-mail your resume at dharani.sr@zigsaw.in

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Moodle Support Specialist Jobs in Noida