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Digital Relationship Manager (DRM) (In a reputed private-sector bank)

Job Description

Brief Background of the Job The endeavor of Bank Digital Circle is to create best in class customer experience through effective use of innovative technology. As a part of Digital Circle, the Digital Relationship Manager (DRM) is an integral member of the Remote Banking Team responsible for on-going management of client relationships and act as the clients single point of contact for the end to end client experience. The Digital RM will be a centrally located client facing role through effective use of technology comprising of Voice, Video and Email. Roles and Responsibilities • Work within the RM Hub to cater to the service needs of the Priority and Affluent Customers. • The Digital RM to achieve the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to him/her. • The Digital RM’s to provide premium customer service delivery to his/her mapped portfolio. • The Digital RM’s will be working in pairs across shifts (8.am -8pm weekdays and 8.00am to 2 pm on weekends.) • The Digital RMs to work on CASA deepening and NTB lead generation. • Digital RMs to also assist in providing NDIAS services. The candidate should exhibit in depth knowledge of various financial third party products and should be able to demonstrate excellent customer service and customer delivery. Academic Qualifications Required:- MBA/M. Com/Post Graduate Diploma in Management from an established Business School/University Professional Relevant Work Experience Required 2-3 years of experience, preferably as a Relationship Manager. No. of Years of Relevant Work Experience :- 2 yrs

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Bangalore
  • Published on: 2019-08-26 23:50:25
  • Last Employer Activity: 2019-08-26 23:50:25

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Ruchi Dangwal
  • Details: This is Ruchi Dangwal working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Automobile Industry PAN India + non-IT roles from Chennai, Pune roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 8826781931 OR E-mail your resume at ruchi.dangwal@zigsaw.in

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Digital Relationship Manager (DRM) (In a reputed private-sector bank) Jobs in Bangalore