Job Description

Vivo Global India Pvt Ltd hiring candidates for Position:- Assisant Manager Job location:- Jabalpur Principal Responsibilities:- * Help Manager –Service Center for higher customer satisfaction score and higher rank in India • Complaint Management–Normal, Special and Legal All type complaints/issues • Develop a strong team which can provide HIGHER CUSTOMER SATISFACTION. • Understand the cost of each kind of service / repair; Develop pricing guidelines • Establish a monitoring system for all processes and motivating staff • Preparation and submission of monthly reports / MIS to the Manager & Management in time with accuracy•Must understand all commercial aspects and ensure low cost operations with high quality delivery. • End to end Spare Part Management•Improving service centers-Make a visiting schedule for each service center and visit and improve them based on a checklist•Service Center Audits–Assets, Attendance, 6S, Expenses * Supporting to solve issues-Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue. • Managing best practices-Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers. • Training & Development of Staff•Study and set clear protocols for each type of service / repair issue and ensuring that all the team members follow the same • Recruitment of suitable and appropriate staff in all MP and ensuring set manning levels • Controlling and reviewing –CRM Software, Reports and other Security Tools, work tools. Basic Information:- • Base Location: Jabalpur • Job Scope:Jabalpur • No. of Opening: Jabalpur –01 • Gender: Male • Communication:Must be good in English Communication (Written / Spoken both) • Salary: 20000-24000 Gross+ Variable Incentive as per Incentive Policy • Minimum qualification: Graduate with relevant course and technical trainings / certifications • Experience: About 3 to 8 years of experience in managing large/multiple service Centers with multiple technicians/engineers. Mobile Industry candidates are preferred. • Hands on service / repair experience as well as experience of handling Customers directly