Job Description

Department/ Circle:- Digital Circle Type of Vacancy:- New Job Title:- Digital Relationship Manager (DRM) Location :- Noida Roles and Responsibilities • Work within the RM Hub to cater to the service needs of the Priority and Affluent Customers. • The Digital RM to achieve the set target of revenue (IPG and another cross-sell) from the mapped set of customers associated with him/her. • The Digital RM’s to provide premium customer service delivery to his/her mapped portfolio. • The Digital RM’s will be working in pairs across shifts (8.am -8 pm weekdays and 8.00am to 2 pm on weekends.) • The Digital RMs to work on CASA deepening and NTB lead generation. • Digital RMs to also assist in providing NDIAS services. The candidate should exhibit an in-depth knowledge of various financial third party products and should be able to demonstrate excellent customer service and customer delivery. Academic Qualifications:- Required MBA/M. Com/Post-Graduate Diploma in Management from an established Business School/University) Professional Relevant Work Experience:- Required 2-3 years of experience, preferably as a Relationship Manager. No. of Years of Relevant Work Experience:- 0.6 - 2 yrs