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Quality Manager- Acquistion and Cross sell

Noida Group Noida Negotiable

Job Description

Roles and Responsibilities -Improves the sales capability of the Digital Officers/ DRM through monitoring, coaching and training on a continuous basis -Manage a team of Quality Analysts who will monitor and analyze calls on a daily basis to ensure that quality standards are met -Custodian of the OCC Quality Policy framework -Drive compliance and ensure that all process guidelines are followed effectively and appropriately -Conducts weekly meetings with respective Team Leaders / LOB Heads/ Site Heads to discuss process defects and Drivers of defects identified -Conduct Training Need Analysis for the bottom performing associates -Conducting Coaching sessions for DO/ DRM’s on a weekly and monthly basis -Publish weekly and monthly quality dashboards focusing on quality scores along with LOB wise defects and Contributing teams and Team members -Training of New Hires on Call Quality and Evaluation process as well as Quality guidelines -Root Cause Analysis / Measure Drivers of Defects and prepare remedial plans to improve bottom performing agents on the identified defects -Works closely with the complaints team to evaluate calls and Executive level / MD Level escalations – Providing RCA’s on the same Required -Should have in-depth experience in retail branch banking.Proficient in MS Office and MS Excel -Understanding of quality control procedures and relevant compliance standards of the bank -Excellent mathematical abilities and working knowledge of data analysis/statistical methods -Strong understanding of Selling skills- Need assessment, Rapport building, objection handling and closing keeping the sales guidelines -Should have exposure to Outbound sales processes like Cross-sell, Virtual Relationship Management processes Experience: 3-4 years required.

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Noida
  • Published on: 2019-09-17 03:59:21
  • Last Employer Activity: 2019-09-17 03:59:21

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Ruchi Dangwal
  • Details: This is Ruchi Dangwal working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Automobile Industry PAN India + non-IT roles from Chennai, Pune roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 8826781931 OR E-mail your resume at ruchi.dangwal@zigsaw.in

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Quality Manager- Acquistion and Cross sell Jobs in Noida