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Zigsaw

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Senior Associate

Job Description

Job Responsibilities-: - Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/ sales or upgrade via Web Chat. / Provide 100% assistance to customers reaching Customer Service via Web Chat - Tech savy - Handles customer complaints on behalf of Director's Office and Provide Sales Assurance - Handing Employee account and discount specific queries via Email - High focus on customer delight - Required to work on multiple client applications - Required to work in multiple rotational shift pattern to support the business requirement Skills Required: - ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process - Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication Experience Required: 1 - 4 years

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Ahmedabad
  • Published on: 2020-01-13 00:44:47
  • Last Employer Activity: 2020-01-13 00:44:47

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