Job Description

Job Description:- To provide all the information to the caller and resolve all the queries raised during the call. Attending all incoming calls received on helpline number Handling email queries sent by the customers on solutions@pcil.in Responding to the SMS sent by the customers Pass the caller's request to the concerned branch / department through Telephonic calls ,E - mail,Courier CCC module - One Call Would be accountable to successfully accomplish any assignment as instructed by the Functional Reporting Authority. To make outbound calls as per the instructions of Functional Reporting Authority as per the requirment of each venture. Would be responsible for the closure of a caller's request. Co - ordinate with the branches till a proper resolution is decided by the branches. Call Registration in company's software. Maintain Reports Requirements:- Good Communication Skill Ability to take calls Work Under Pressure Should be able to provide the right solution