Job Description

Roles & Responsibilities: * Meeting and greeting all guests and potential guests, at the front of the Hotel * Inquiring if they have a reservation and noting it in the reservation book if they do * Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book. * Being attentive to guest requests * Attending guests and resolve their complaints where possible * Collect Guest feedback during guest departure along with their likes and dislikes Skills Required: * Good communication skill, both written and verbal * Must possess time management skills with attention to detail. * Must be guest service focused and a team player. * Positive attitude and outgoing personality are essential. Experience: Minimum 1 year in Hospitality Industry