Job Description

Exp: 5 - 10 years The Digital Client Services Manager will be directly responsible for the daily management of hotel level Search Engine Optimization (SEO) Digital Service programs for a Milestone client s portfolio of hotels, globally. Clients programs are focused on providing a comprehensive SEO solution with 11 available add ons including services like enhanced SEO, Hotel Website Content, Online Travel Agent (OTA) Content, Paid Media, etc. The Digital Client Services Manager, acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. CANDIDATE PROFILE Education and Experience • Bachelor's degree from an accredited university in Business Administration, Marketing, Hospitality, or related major. • 5+ years of total marketing experience required. • 2+ years digital marketing experience preferred, experience with hotels a plus. • Agency work experience preferred; primarily in a property client services/account services role. • Excellent command / fluency in spoken and written English. Desired Skills & Competencies Required: • Strong Client Servicing skills. • Time and Project Management skills with the ability to manage multiple projects simultaneously. • Ability to analyze data across multiple reporting sources and create reports and presentations detailing trends, projections, performance, etc. • Experience to present reports and analysis to individuals and in a team setting. • Digital Marketing Experience comprising of SEO, Paid Campaigns, Website, and Analytics. • Excellent written and oral communications skills, including presentations. • Ability to stay calm while handling clients, proactive with attention to detail. • Demonstrates self-confidence, energy and enthusiasm. • Proficient in Microsoft Office (Excel, Word, Powerpoint) CORE WORK ACTIVITIES Managing Work, Projects, and Policies • Ensure programs provide a cohesive digital strategy, using search, social content and reporting tactic execution. • Manage all program tactics to ensure deliverables are met and executed on-time. • Build and maintain long-term relationships with new and existing properties through open commu