Job Description

Location: Qualification: Experience: Technology: Role/Skills: Indore, Madhya Pradesh(INDIA) BE/ B. Tech/ MCA 1 – 5 Years Technical Support Executive Ingesting additional data sources into Hadoop in either streaming or batch mode Manages email, chats and calls from Clients. Resolve customer issues in a timely and consistent manner. Answer customer queries through multiple support channels (email, ticket system, support forum, etc. Find technical solutions on issues or queries related to unknown or new scenarios. Work closely with product development team to keep updated on products and its functionalities. Provide continuous feedback on product improvements from customers. Maintain troubleshooting guide, user guide and documentation of the product. Keep up-to-date with all DocuSoft products and its enhancements. Maintain excellent customer satisfaction level. Comfort in a Support based role for up to 8 hours a day. Ability to work in any shift based on business needs. The ideal candidate should possess some d administrative experience. Self-motivation and the ability to work under minimal supervision is a must. This is a fantastic opportunity to join a market leader in the Document Management sector as a Business Development Manager. The ideal candidate will be proactive, analytical, organised, very well communicative, and has extensive experience in Technical-Customer Support and Managing Customer Escalation (Phone-Email-Chat). The solutions we provide are innovative and require a consultative approach as the business development manager will be liaising with clients from financial institutions and a range of corporate clients from multiple verticals.