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IT Helpdesk Executive

Job Description

Exp: 4 - 6 years Job Title: Associate System Admin Job Location: Vadodara, Gujarat Job Timings: Monday to Friday; 6 pm to 4 am IST Website: www.collabera.com Facebook Page: www.bit.ly/2OJgXfP Roles and Responsibilities: Desktop Support Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 And any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment. Performs work in compliance within specified warranty requirements. Identify requirements of equipments and parts to support faulty Desktop, Laptop, and Server & UPS. Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member Develop trends by monitoring and analyzing incoming calls, problems and support requests System/Application/Network Support / Vendor co-ordination Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services. Install, upgrade, support and troubleshoot Web application / Server Client related problems running in organization like job portal, Collabera App, Hire craft etc.. Interact with numerous computer platforms in a multi-layered client server Environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems. Diagnose and quickly resolve a wide range of Windows applications and networking Problems to help minimize downtime. Troubleshooting network connectivity in a LAN/WAN environment. Ticketing logging and coordinating for vendor support. When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and anal

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Vadodara
  • Published on: 2019-12-03 08:05:55
  • Last Employer Activity: 2019-12-03 08:05:55

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IT Helpdesk Executive Jobs in Vadodara