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Director - Global IT Operations

Job Description

Primary Responsibilities Develop IT strategy and Roadmap for Infostretch IT Infrstructure and operations emphasising on security and other related services Lead, empower global IT team at pan-India, US locations Develop and implement ITIL based processes focusing on Service Management, Incident Management, Event management, Performance Management, and Change Management Work with Compliance team to implement and operationalise security controls compliant to specific standards and regulations (ISO 27K, PCI/DSS, SOC Type 1/Type 2 etc.) Manage software, hardware, and service provider licensing, contracts, and relationships Achieve IT operational excellence through integrated and automated processes making SLAs redundant Develop/improvise IT help desk operations to provide support to internal customers Collaborate with other departments to identify and work on their specific technology needs Setup dedicated customer-specific ODCs compliant to their standards Develop and maintain enterprise IT technical architecture with cloud-first mindset Qualification and Experience 10+ years of IT experience with 4+ years of experience in managing global IT infrastructure and operations for 2000+ people Having an excellent problem-solving skills, focusing on permanent resolutions of problems/issues Having sound knowledge of change management, technical project management, root-causes and in-time resolutions of production outages/impacts Working knowledge of underlying technology being used in networks, Microsoft cloud solutions (M365, Azure etc.), AWS, VMWare etc. Having experience in migrating to cloud Having experience in managing global IT budgets, Vendor relations and negotiations Strong written and oral communication skills, Presentation skills Working with compliance team to respond to customer questionnaire for IT due diligence

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Ahmedabad
  • Published on: 2019-12-07 07:18:45
  • Last Employer Activity: 2019-12-07 07:18:45

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Director - Global IT Operations Jobs in Ahmedabad