Job Description

Progressive is hiring candidates for the below-mentioned position Customer Support Engineer/Technician Experience:- 1 to 6 years Qualification:- Any Graduate or 3 Yrs. Diploma holder Duties:- Installation and Rollout services of new desktops & laptops. Hardware fault diagnosis & isolation on desktops / laptops. The first level of support on desktop/laptops under warranty / AMC with third part vendor & vendor coordination for L2/L3 & Spares support Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, the configuration of peripherals e.g. printers, scanners, etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font-related problem, etc.) & vendor coordination for L2/L3 & Spares support.