Copied Link !!

Zigsaw

Call/ WhatsApp: 6377208285

Copied Link !!

Customer Service Associate

Job Description

Roles Responsibilities: 1. Follow escalation procedures for issues uncontrollable at CSA level Escalation. 2. Connect with the customers through call / E- Mail / Social platforms to provide the best possible resolution. 3. Understand the customer grievances and provide appropriate resolution. 4. Solving/ answering prospect and customer issues, complaints, questions/ queries in close coordination with the other departments. 5. Take a customer focused approach to handling complaints and escalations. 6. Strong follow- up required on all the assigned cases. 7. Ensure that all written communication is carried out as per the customer care procedures ,Provide accurate, valid and complete information by using the right methods/ tools 8. Verification of Customer information. 9. Implement feedback given during monitoring sessions by QA / Team Leads 10. Appropriate documentation on client CRM 11. Ensuring data security proprietary data of customers 12. Meeting SLA KPI. Skills Required: - Typing Skills ( 25 wpm with 90% accuracy) . Excel proficiency medium to professional Excellent communication skills Hindi and English (verbal and written) Stress tolerance Excellent computer/ internet navigation skills. Problem analysis and solving Adaptability Stability Spontaneity Agritech customer service experience would be an added advantage. Minimum 1.5 years of Escalation handling experience on the Social Media Platform like facebook, Instagram, Twitter etc. Need candidates who are from E- commerce Should have prior handled Escalations on Social Media Platforms like Facebook, Twitter, Instagram etc Well versed with Social Platforms. Role: Associate/Senior Associate -(NonTechnical) Industry Type: Agriculture / Dairy Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Employment Type: Full Time, Permanent Role Category: Voice Education UG :B.Sc in Agriculture, Biology, Botany, Chemistry PG :MBA/PGDM in Any Specialization Doctorate :Doctorate Not Required

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Indore
  • Published on: 2020-01-03 10:03:12
  • Last Employer Activity: 2020-01-03 10:03:12

Made with by Zigsaw

Customer Service Associate Jobs in Indore