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Sales HR Head

Job Description

Key Responsibilities would be to: 1. Take charge of the process improvement agenda for Customer Service delivery organization 2. Guide improvement initiatives providing E2E benefits (e.g. avoid improvements for the sake of improvement) 3. Lead projects assigned to Customer Service Delivery BPI by performing program/project portfolio management and thereby avoiding duplication of efforts between sites 4. Drive replication of best practices and improvement projects across sites and Customer Service processes 5. Drive standardization of operational practices across sites and Customer Service processes (e.g. operations management, performance management, visual management systems) 6. Establish and overview process standardization and governance of process variants 7. Facilitate business performance management of Customer Service Delivery processes 8. Overview and secure business continuity measures are in place and contingency plans tested regularly 9. Closely working with the Customer Service Business Development BPI team, facilitating the coordination between the site process teams. Closely coordinate and cooperate with the Customer Service Site BPI teams which in turn take the lead on implementing global solutions, driving continuous improvement in Gemba, safeguarding business continuity and providing coaching and learning to the teams in the sites 10. Act as sparring partner for the process delivery leads in the sites 11. Be an active member of the Customer Service Delivery leadership team, jointly setting the strategy, objectives and the overall improvement agenda for Customer Service Delivery 12. Lead a small virtual team with 1- 2 team members per GSC site, including people leadership, talent development and performance management aspects. Profile Specification 1. Graduate, preferably with a strong technical background/aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs 2. Minimum of 8- 10 years of management experience, preferable in the Customer Service activities. 3. Deep understanding of the ML business system and process hierarchy 4. Experience of working in a senior position in a corporate. 5. Strong change management skills, envisioning and overcoming obstacles while ensuring benefits are realized 6. Proven strong communication skills ensuring clear, direct and appropriate communication at multiple organizational levels and working across different cultures 7. Pr

Education/Experience

Job Summary

  • Join WhatsApp Group : Jobs in Vadodara
  • Published on: 2020-01-05 08:24:57
  • Last Employer Activity: 2020-01-05 08:24:57

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