Job Description

Job Responsibility:- Collections on delinquent accounts( Bucket 3 & 4) through customer meeting. Handling customer queries Have a daily visit plan basis the promise to pay Collection of bounce & penal charges Legal knowledge to utilize the same while managing critical accounts or portfolio to achieve the targets Giving feedback to Reporting Manager / Unit Manager / Risk Manager on market issues -, Frauds Updating DCR (Daily Collection Report)and sharing the same to seniors on regular basis Maintenance of receipt books & M-pot/Tablet registers on daily basis. Ensure of third party payment in the absence of the customer ensure relevant process is followed. Tracing of skip customers by liaising with FCU or other innovative means. Ensure receipts are issued even if there are part payments made. Take various market references and build touch points for customer reference. Check and keep tab on industry trends, key factors impacting industry, performance of trade in local market and regulatory impact To be conversant in usage of Tablet /Mobile collection and its operation. Experience required - 6 months to 3 Years