Telecaller Job Description (JD), Salary & Responsibilities

Telecaller

A Telecaller is a person who makes phone calls to customers, clients, or potential customers or clients on behalf of a company or organization. The purpose of the calls can be to gather information, promote a product or service, or make a sale. Telecallers may work in an office or call center setting, or they may work remotely from home. They may also be known as phone agents or customer service representatives. Telecallers typically use a script or set of guidelines to guide their conversations with customers, and they may use a computer or other technology to track their calls and record information.

Job Description

Answer customer calls and provides timely and accurate information about our products and services
Respond to customer inquiries and complaints in a professional and courteous manner
Take orders and process payments over the phone
Maintain accurate records of customer interactions and transactions
Make outbound calls to potential customers to promote our products and services

Responsibilities

The role and responsibilities of a Telecaller may vary depending on the specific company and industry, but some common duties and tasks include:

Handling Inbound and Outbound Calls: Telecallers may be responsible for answering calls from customers and responding to their inquiries, as well as making calls to potential customers to promote products or services.
Providing Information and Assistance: Telecallers should be able to answer customer questions and provide information about products, services, and company policies. They should also be able to assist customers with problems or issues they may be experiencing.
Resolving Customer Complaints and Concerns: Telecallers should be able to listen to and understand customer complaints and work to resolve any issues in a satisfactory manner. This may involve escalating the issue to a higher level of support or working with other departments to find a solution.
Handling Orders And Processing Payments: Telecallers may be responsible for taking orders from customers over the phone and processing payment information. This may involve verifying customer information and ensuring that orders are processed accurately and efficiently.
Upselling And Cross-Selling Products And Services: Telecallers may be responsible for promoting additional products or services to customers, either during the initial call or by following up with customers after the initial interaction.
Maintaining Accurate Records: Telecallers should be able to accurately record customer interactions and transactions and may be responsible for updating customer accounts or profiles with relevant information.
Meeting Performance Goals: Telecallers may be required to meet certain performance goals, such as a certain number of calls handled per hour or a certain percentage of sales made.

Overall, the main goal of a Telecaller is to provide excellent customer service and help customers with their needs in a friendly and efficient manner.

Skills Requirements:

Excellent communication skills, both written and verbal
Strong customer service skills and the ability to handle difficult situations with tact and professionalism
Ability to work independently and as part of a team
Comfort with using computers and inputting data quickly and accurately

Salary

The salary of a Telecaller in India may vary depending on a number of factors, including the telecaller’s level of experience, the industry they are working in, and the specific company they are working for. According to salary data from Ambition Box, the average salary for a Telecaller in India is approximately INR 1, 50,000 per year.

Telecaller may be eligible for additional income in the form of bonuses or commissions, depending on their performance and the specific terms of their employment. Overall, the salary of a Telecaller in India may vary significantly depending on the specific job and the individual’s qualifications and experience.