Job Description

KEY SKILLS:
A “Customer Service Representative” must have
ï‚· Excellent verbal, written and listening skills
ï‚· Should have good command over Grammar and Fluency in English
ï‚· Should not have any MTI while conversing
ï‚· Details of several functions to provide quality service
ï‚· Good knowledge of computers
ï‚· Ability to write/type messages to ensure the professional tone

JOB DESCRIPTION:
ï‚· Handle queries and complaints
ï‚· Transaction handling Services, Problem Solving Efficiency
ï‚· Numerical Ability, High level of accuracy
ï‚· Energetic, friendly and approachable individuals that understand the impact of great customer service
ï‚· Responsible to deliver high quality and productivity results that meet the identified targets
ï‚· Strong ability to multitask and take fast decisions independently
ï‚· Maintains composure and patience with customers

JOB SUMMARY:
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to
render services for the following tasks effectively

DESIRED CANDIDATE PROFILE:
ï‚· Education qualifications – HSC/Any Graduate
ï‚· Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
ï‚· Excellent interpersonal skills
ï‚· Should not be below 18 years of age
ï‚· Flexible to work in rotational shifts as per US Hours, according to business needs.