Job Title: Software Support Executive/Sr Software Support Executive

Area of work: Surat

Open Position: 3

Experience: 2 - 5 years

Job Description:

We are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with development teams to identify and resolve any technical problems that might arise during the development of software.

Qualification: MCA, MTech, BTech, BCA, BSc, MSc, Relevant Certificate Course

Responsibilities:

Overall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients, and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires.

Provide Technical Support to Client: Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Work closely with the development team to get the issues fixed.

Assist with Software Design and Development: Keep involved in the creation of new software and work closely with software development teams to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to avoid issues in the final product.

Create Technical Documents and Manuals: Create & Updating self-help documents so client can try to fix problems themselves.

Skills and Qualifications:

• Strong analytical, troubleshooting, and problem-solving skills.