Job Profile: Software Specialist (TECHNICAL SUPPORT)

POSITION OVERVIEW

Fluency in English Communication

Ready to work in Night shift

Job Functions / Responsibilities:

Find technical resolutions on issues or queries related to unknown or new scenarios

Meet cases resolution SLA"s

Manage relationships with clients

Work with cross-functional teams as and when required

Keep up to date with all eCW products and their enhancements

Maintain excellent customer satisfaction level

Other duties as assigned

Requirements:

Experience with server side programming using VB / COM would be fine

Proficient with relational databases (SQL Queries)

Excellent knowledge on basic RDBMS Concepts

Knowledge / Experience with Java (OOPs Concepts & Architeture)

Experience with Internet Protocols, HTTP / HTTPs

Default ports for HTTP / FTP / MYSQL etc

Experience with XML / XSL

Experience with Web Application Server(s)

Understanding of 3 -Tier / N-Tier Architecture

Knowledge of SQL Server 2005, 2008

Prior technical support experience shall be an advantage

Prompt, responsive, responsible and friendly approach to customer situation

Other Skills / Abilities:

Telephone etiquette

Ability to balance multiple priorities

Ability to handle difficult situations

Excellent customer service orientation

Strong analytical and problem solving skills

Excellent attitude and spirit of cooperation

Detail oriented; with strong interpersonal and communications skills

Ready to work in 24*7 Shifts

Benefits:

Best Professional Experience

Opportunity for Career & Professional Growth

Healthy Work Environment

Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar

Meals at subsidized rate